Zurno Looks Terms of Use

Zurno Looks helps you find beauty salons and independent pros, see their work, and ask to book them. Salons and pros are independent businesses. They provide the services, set their prices and decide whether to accept a booking. Zurno is not a party to the service between you and the salon.

A request is not confirmed until the salon or Zurno tells you it is. The salon may accept, decline or offer another time. Please cancel in Zurno Looks if you can't make it. Each salon's own cancellation and no-show rules apply.

Booking texts. When you send a booking request, you agree to receive texts from Zurno about that booking at the mobile number on your account or the one you enter: a confirmation that we received it, the salon's answer, a reminder before your visit and a follow-up after it asking how it went.

Rebook reminders (optional). If you tick “Also text me when it's time to rebook”, we'll also text you when it's usually time to book the same service again, up to 2 a month. The box is never ticked for you, and agreeing is not a condition of booking or of any purchase.

• Program name: Zurno Looks booking texts.
• Message frequency varies with your bookings.
• Message and data rates may apply.
• Reply STOP to any text, or tell us in your own words (for example “please stop texting me”), and we'll stop all Zurno texts to that number. You'll get one message confirming it. Reply START to get booking texts again.
• Reply HELP for help, or contact web@zurno.com or 888.887.8807.
• We send texts between 8 AM and 8 PM your local time, except an instant update about something you or the salon just did (like sending or confirming a request).
• Carriers are not liable for delayed or undelivered messages.

How we handle your number is in the Text Messages (SMS) section of our Privacy Policy. We keep a record of when and how you agreed to texts and when you opted out.

You sign in with a code sent to your phone or email. Keep access to them private. You can delete your account at any time in the app (Me → Delete my account) or by emailing web@zurno.com.

Photos, reviews and comments you post must be your own or shared with permission, and must be honest. You keep ownership of your content. You let Zurno show it on Zurno Looks and in Zurno's own promotion of the salon you tagged. We may remove content that breaks these terms. We ask every client for feedback after a visit and never reward a good rating.

Nail Box and other products are sold through Zurno's online store. The store's checkout, shipping and return terms apply to those purchases.

Don't misuse the service, impersonate anyone, post someone's personal information, scrape the site, or interfere with how it works.

Zurno Looks is provided as is. Zurno is not responsible for the services salons provide. To the extent the law allows, Zurno's liability for any claim about Zurno Looks is limited to $100.

We may update these terms. We will post the new date here, and for significant changes we'll tell you in the app or by email.

These terms are governed by the laws of the State of Florida.

Zurno, Inc., 10055 Seminole Blvd, Seminole, FL 33772 · web@zurno.com · 888.887.8807